Information We Collect
To fulfill your order, we require certain information such as your name, email address, postal address, payment details, and details of the product you ordered (as permitted by Etsy). If you choose to communicate directly with me, you may also provide additional personal information (for example, for a custom order).
Legal Basis for Collecting, Using, and Sharing Personal Information
Why I Need Your Information and How I Use It
I rely on various legal bases to collect, use, and share your information, including:
Providing my services when necessary (e.g., using your information to fulfill your order, resolve disputes, or provide customer support);
Complying with a legal obligation or requested by a court order, or as necessary for tax purposes or associated with a legal claim related to purchase information; and
Using your information in my legitimate interest when it is not overridden by your rights or interests, such as using your information to provide requested services and improve my services. I use your information based on my legitimate interest to provide requested services and improve my services, and to comply with Etsy Seller Policies and Terms of Use.
Sharing Personal Information with Third Parties
Sharing and Disclosure of Information
Customer information is crucial to my business. I share your personal information for very limited reasons and in limited circumstances, such as:
Etsy: To provide you with my services and comply with both Etsy Seller Policies and Etsy Terms of Use, I share information with Etsy as necessary.
Service providers: I engage trusted third parties, such as delivery companies, to perform services and fulfill functions for my shop. I will only share your personal information with these third parties to the extent necessary to perform these services.
Compliance with laws: I may collect, use, store, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal processes or government requests; (b) enforce my agreements, terms, and policies; (c) prevent, investigate, and address fraud and other illegal activities, security, or technical issues; or (d) protect the rights, property, and safety of my customers or others.
Retention of Personal Information
Data Retention
I retain your personal information for only as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also need to retain this information to comply with my legal and regulatory obligations, resolve disputes, and enforce my agreements. I generally retain your data for the following period: 5 years.